Thank you for responding to our request. On the page you will be asked some questions regarding your enquiry preferences and some specific question about your most recent online enquiry.

Your responses to these questions will be combined with those from other customers, allowing us to better serve your needs in the future. You will not be singled out in any way. All responses will remain anonymous and confidential.

Based on your most recent enquiry to us, please tell us how satisfied you were with the:

Very Satisfied 10 9 8 7 6 5 4 3 2 1 Not At All Satisfied
Overall enquiry experience
Items requested in last enquiry


Based on your recent enquiry experience, how likely are you to recommend enquiry?

Very Likely 10 9 8 7 6 5 4 3 2 1 Not At All Likely
Recommend enquiry


Were the items in this enquiry for yourself, another client, or both?

Self Client Both


Based on your recent enquiry, please rate our performance on each of the following:

  Excellent Good Fair Poor N/A
Offers unique service not found elsewhere
Products always meet or exceed my expectations
Helpful and knowledgeable customer service


How many times have you enquired items from us in the past 12 months?
(Include Mail,Fax,Phone and Online enquiries)

Once Twice 3- 5 times More than 5 times


How likely are you to make a purchase from us in the next 12 months?

Very Likely Fairly Likely Not too Likely Not at all Likely


Has receiving our catalog ever prompted you to shop our Web site?

Yes No


When deciding to purchase an item like the ones we sell, which one of the following factors is most important to you?

Price Quality Selection Service
Brand Style Convenience Uniqueness


Thinking about other companies that sell products similar to what we offer, how would you compare Web site for the following:

  Compared to competitors,our Web site is...  
Much Better Slightly Better Same Slightly Worse Much Worse N/A
Web site is well laid out and easy to shop
Web site offers reliable and accurate product search option
Images illustrate products clearly and accurately
Detailed, accurate products descriptions
Product features are shown clearly online
Products benefits are clearly stated
Easy online process enquiry
Item(s) received matched online description


Remarks:



What are your favorite places to shop for products like the ones we offer?



Based on your experience with our company, tell us whether you think we are doing better, about the same or worse now than in the past, in the following areas:

  Compared to the past, we're doing...
Much Better Slightly Better About the Same Slightly Worse Much Worse
Offers a wide variety and good selection of products
Offers many products that I want
Carries high quality merchandise
Offers a good selection of new items on a regular basis
Provides good value for the money


How closely would you say our product selection matches what you have come to except from us?

Very closely Somewhat closely Not Very Closely Not At All Closely


What do you like MOST about buying sports supplies from us?
(Select the 2 that best apply)

Convenience of direct purchasing Positive experience with previous enquiries of orders
Good quality Don't know
Bill to/Ship to options Other (please specify):    


In general, how far in advance do you plan for a sports event?



Are there any products, that we do not currently offer, that you would like us to offer in the future?



What effect have current economic conditions had on your discretionary spending (non-essential items)?

  Excellent Good Fair Poor N/A
My spending has increased significantly
My spending has increased slightly
I am spending the same amount
My spending has decreased slightly
My spending has decreased significantly